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Toronto Graphic Designers who
specialize in: Brand Identity Development, Logo & Icon Design,
Marketing Website Design,
Social Media Brand / Business Page Design, and Corporate Marketing
Design. |
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BEFORE YOU CONTACT
US, with the intent of considering us for a project, we invite
you to review some of our more general Terms of Business
first. While much may be familiar, there may also be a
few items that will be new. In the event you run into something
that doesn't quite make sense to you, please contact us, as we'll be happy to clarify. |
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Initially, we request
you contact us with
a very basic outline of your requirements. We can then determine
very quickly whether this will be a good fit and is worth us
mutually continuing along with the process of discovery, which
starts by arranging a complimentary congenial 60-90 minute meeting
via Zoom (only). Please be aware that 1.) we don't
handle 'rush jobs', and 2.) if we don't do what you require,
we'll advise you up front and try to recommend a design firm
that does. |
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Over the last 15+ years
most of our clients have been from Toronto, Canada. Due to the
collaborative nature of our work, the optimum is to be able to
periodically meet, discuss various aspects on the phone, and
provide original photography (when ever the need arises). Therefore,
we DO encourage inquiries within the confines of Metropolitan
Toronto first. If you are outside
of this area, please feel free to inquire anyhow, as perhaps
we can make the process work in a similar fashion as we would
with International Clients (see next below). |
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International
Client Inquiries:
European Union, United Kingdom, or United States |
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Due to increasing inquiries
from the EU, UK, and the US, we are happy to work with you provided
a few conditions can exist first. |
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You are fluent in
spoken and written English, and are prepared to take periodic
Zoom calls for project discussions at mutually agreed upon times.
You are knowledgable enough with the Zoom platform to participate
in arranged video meetings. |
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You have access to either
a professional (or semi-pro) photographer, OR you yourself are
skilled at photography (based on required sample submissions). |
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You are comfortable with
payment via Bank Wire Transfer (only) to Canada. |
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If you meet these
basic qualifications, we most certainly would love to
consider working with you, and please remember -- it costs
nothing to ask a question, so feel free to do so. Please
contact us directly (Subject
Line: International Inquiry) with a rough outline of what
you are looking to achieve. You can be sure we'll get back to
you very shortly within our business hours. |
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Assigning a Contact
Person: |
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We feel it best that
the person who contacts us to initiate a project also be the
project contact person and is authorized to make final
decisions on any project we, 999 Art Direction, undertake on
your behalf. In our past experience, the process always seems
to work best when we have the ear of the business owner and 'Vision
Holder', who is YOU. |
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Copy Proofing: Who
is responsible? |
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999 Art Direction goes
to great extremes to check the work we submit to you and attempt
to catch formatting errors, inconsistencies, and any other irregularities
that may occur from digital transmission or any other man-made
device or application. In the end, though, YOU are responsible
for the correctness of all copy submitted by you and submitted
to you by us. In the event of a MINOR error (typographical)
that you note AFTER we have posted your site, WE will correct
it at NO CHARGE, usually on the spot--but we will NOT be held
responsible for your loss of business regarding these possible
errors, regardless of who made them. |
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".
. . what appealed to me was the fact that he had an advertising
background, rather than a computer background. This was what
I was looking for! Christopher, you made me look good! And you
made me feel good about myself and the work I do.
-- Mary Bannet | Principal
and Certified Interior Decorator, JUST the THING Interiors |
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Known Copyrighted
Materials: Our position. |
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999 Art Direction WILL
NOT ACCEPT any known copyrighted materials (images or words)
from you without the written permission of the creator, should
we request it. If we suspect any material, we reserve the right
to refuse to use it. Conversely, any materials we use on your
behalf will have the necessary permissions and documentation.
You may request validation of our materials (images/words) at
any time as well. |
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Periodically you may
require a file for special purpose. Usually it is your logo.
We ask that we take five minutes to discuss this, as while you
MAY think you know what file format you need, it
is very likely you don't know the BEST file format to use. Some
formats work ideal for PowerPoint, others best for Microsoft
Word, while specialized types are required for professional
printing. That's why we're here. To help you succeed. We'll ask
you a few simple questions. We'll want to know things like what
are you going to do with it (enlarge, reduce, print, online etc),
and what computer platform and software are you using (professional
or consumer / office grade). After that, it can often
be supplied to you within an hour via email. Doing this once
or twice is a courtesy we extend. |
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Self-Promotion / Usage
Rights: |
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999 Art Direction reserves
the right to represent the work it has done for any client within
it's own website, any third party online portfolios, social media
channels, printed promotional material or offline portfolio as
Samples with the sole intent of attracting other Print or Web
Design business opportunities for as long as it deems relevant.
Exceptions MUST be agreed to BEFORE any Contract is drawn up
and signed. |
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Critique of Your Existing
Website: |
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Periodically we have
been asked to critique an existing website that we did not design
or build. Our policy does not permit us to do that, as we feel
it is unfair to the Design Team who created it for you in the
first place. This is due to the fact we are not privy to the
history of the the site, the business objective, or any of the
restrictions that may have been put on the Design Team at the
time of creation. |
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Since all of our projects are custom designed, with several
variable components, it is impossible to predict the cost of
your project without getting some general insight as to the complexity
or simplicities involved. That is one of the reasons we like
to get together to discuss your project via Zoom, or in person.
That affords us the opportunity to ask the probing questions
necessary. That said, we can assure you that our rates are very
reasonable, and our terms of payment can be quite generous.
Most of our past projects have qualified for a generous discounted
flat-rate due to the number of elements involved (ie. Brand Identity,
Website, various Social Media brand page imagings, Business Card
design). Please remember that this sort of work can be written
off against your business, and the work we do for you is an INVESTMENT
in the advancement of your business.
IF you are on a very tight budget, you may wish to
consider our "Start-Up and Go Like a Pro" offer.
It may be just what you are looking to start out with, then later,
to expand upon. You can see ALL the details of the offer HERE.
For $850 CDN (net) it is an absolute super value. Some conditions
do apply.
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999 Art Direction will request a non-refundable deposit
and a signed back Letter of Agreement (Contract) on any projects
valued at $1,000 CDN (net) or more, to start a project.
Payment schedules will be outlined in your Letter of Agreement.
Please note, ALL payments are NON-REFUNDABLE, should you choose
to either abandon the project (See: Project Abandonment
below) OR cease to progress with a project, once started.
NO WORK WILL BEGIN until your deposit cheque has cleared
our bank. All Payment Terms will be spelled out in full within
the Letter of Agreement.
On partial 'milestone' payments, we will only issue a receipt
upon payment, if requested by you. On all of our final
Invoices, we itemize each payment made throughout the life of
the project for your convenience.
All fees for Toronto, Ontario clients are subject to 13%
HST. We do not accept Visa, credit cards,
or PayPal for payment.
* INTERNATIONAL Please Note:*
We accept payment via Bank Wire Transfer. Please contact us for
the details. The Canadian HST tax of 13% is NOT applicable
on ANY of the work we would do for you providing your business
is registered and located outside of Canada.
We do not accept
Visa, credit cards, or PayPal for payment. ONLY
Bank Wire Transfer.
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